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Cancellation Policy

When you book an appointment at Wat Massage, that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients.

To ensure that our clients are treated fairly and can receive treatment in a timely manner, Wat Massage asks that you provide at least 24-hours notice if you need to change, reschedule or cancel your appointment. If you cancel or reschedule your appointment without providing us with 24-hours advance notice or fail to keep your appointment (if you are a no-show) you will be charged a fee.

If you are feeling ill the night before your scheduled appointment or if you wake up feeling sick on the day of your appointment and you would like to cancel it, please do it by calling 202-588-9393. As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on the waiting list. The sooner we know that you will be unable to make your appointment, the more likely it is that we will be able to find a client for that time. We do our best to fill up last minute cancellations as we understand that nobody wants to be charged for a session they did not receive, but unfortunately it is not always possible. If we are unable to book another client in to your scheduled appointment time a late cancellation fee will be applied.

Couples massage available with fully vaccinated staff only.

Booker is experiencing techical issue with gift certificates numbers. Please secure your appt. with a valid credid card and bring your gift certifcate for check out. You credit card will not be charged. If you prefer to give us a call and book your appointement over the phone with your gift number, our office is open from 10am-8pm.

We are sorry for the inconvenience

Please note that Wat Massage is not a day SPA; therfore we are not equipped with Sauna, showers or locker rooms; It is ILLEGAL to serve alcoholic beverages at any massage establishment or spa in Washington DC. WAT MASSAGE complies with all DOH regulations DC board of massage regulations- 1701.8 no alcoholic beverages shall be served in a massage establishment or health SPA facility

Your massage may be canceled or rescheduled free of charge if your change request is more than 24 hours in advance of the appointment time

Your massage is non-refundable in the event of a no-show, cancellation or time change less than 24 hours from the appointment time

If you are feeling ill the night before your scheduled appointment or if you wake up feeling sick on the day of your appointment and you would like to cancel it, please do it by calling 202-588-9393. As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on the waiting list. You will only be charged the cancellation fee if we are unable to fill your time slot.

Last-minute booking:
When booking a same-day appointment please keep in mind our 24 hours cancelation policy. A charge of 100% will be assessed for each last-minute cancellation.

Late Arrivals:
We ask all clients to arrive 10 minutes prior to their appointment. If you arrive late, your session may be shortened to accommodate the following appointments. Your therapist will determine if there is enough time remaining to start the session. Regardless of the length of the treatment received, you will be responsible for the full amount of your session. Out of respect and consideration to your therapist and other clients, please plan accordingly and arrive on time.

To change or cancel an existing appointment, please contact us at watmassage@gmail.com or 202-588-9393.